Foodhub Delivery Service – Refund & Replacement Policy
Effective Date: Insert Date
At Foodhub Delivery Service, we value customer satisfaction but also work to protect our partner restaurants and delivery teams. To maintain fairness, we follow a strict No Refund Policy, except in limited, verified cases as described below.
1. General Rule (No Refund)
• All successful orders are final and non-refundable once placed.
• Please check your order details carefully before payment.
• Refunds will not be given for:
• Change of mind after payment.
• Wrong address, contact details, or unavailability at the time of delivery.
• Delays caused by traffic, weather, or events beyond our control.
• Personal dissatisfaction with taste or portion size (as it is subjective).
2. Exceptions (Refund or Replacement Eligible)
Refunds or replacements may be considered only in the following cases:
• Order canceled by the restaurant/vendor due to unavailability.
• Non-delivery of the order because of delivery partner failure.
• Items delivered are wrong, missing, or completely different from what was ordered.
• Food is spoiled, contaminated, or damaged at the time of delivery (with clear proof).
3. Claim Procedure
• A complaint must be raised within 30 minutes of delivery through our support team.
• You must provide:
• Order ID,
• Photo/video proof of the food/item issue.
• After verification, Foodhub reserves the right to:
• Provide a replacement order, OR
• Issue a refund as wallet balance/coupon (preferred), OR
• Process a refund to the original payment method (may take 5–7 working days).
• All decisions of Foodhub will be final and binding.
4. Contact Us
📞 +91 7002923498
📧 com.foodhub@gmail.com
📍 Foodhub, Chowdhury Bazar